We package with enough dry ice to ensure freshness for up to 72 hours in transit (24 hours after standard delivery). It is perfectly normal for the dry ice to evaporate during transit. They are perfectly good to freeze as long as they arrive cold to the touch, below 41 degrees Fahrenheit. However, if you receive your meals and they are no longer fresh, please contact our Customer Service Team, and they will be more than happy to take care of you accordingly.